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Frequently Asked Questions for 37 South Motors
1. Do the bike rentals come with touring seats, higher handlebars, or other touring setups?
Yes, all our bikes are designed specifically for travelling around New Zealand. They feature touring seats, higher handlebars, and other features ideal for long journeys, ensuring a comfortable ride.
2. How far are you from the main international airports?
We are conveniently located:
- Auckland: Just 30 minutes from Auckland International Airport.
- Christchurch: Only 20 minutes from Christchurch International Airport.
3. What happens if the bike breaks down?
In the unlikely event of a breakdown, we’ll promptly send you a replacement bike. We can also help arrange a quick repair for minor issues to get you back on the road.
4. Do you provide jackets, helmets, or wet-weather gear?
Yes, we have a limited supply of jackets, helmets, and wet-weather leggings. However, for your best fit and comfort, we recommend bringing your own riding gear.
5. How new are your motorcycles?
Our Harley-Davidson motorcycles are all 2021 models or newer. They are serviced regularly by certified Harley-Davidson dealers and meticulously maintained year-round for your safety and enjoyment.
6. Do I need an international driver’s license?
No, you don’t need an international license. All that's required is a current, valid motorcycle license from your home country.
7. Can I rent a motorcycle one way?
Yes, we offer one-way rentals between Auckland and Christchurch. Don't hesitate to contact us in advance to arrange this service, as additional fees may apply.
8. What is included with the bike rental?
Each bike rental includes:
- Comprehensive insurance coverage.
- GPS (if requested).
- Basic tool kit for minor adjustments.
- 24/7 roadside assistance.
9. Can I customise my rental duration?
Absolutely! We offer flexible rental periods to suit your travel plans, whether you need the bike for a single day, a week, or longer.
10. What are your age requirements for renting a motorcycle?
You must be at least 25 years old and hold a valid motorcycle license to rent a bike.
11. Do you provide guided motorcycle tours?
Currently, we specialise in self-guided rentals. However, we can recommend scenic routes and must-see destinations across New Zealand to enhance your journey.
12. What is your cancellation policy?
Our cancellation policy allows for:
- Full refunds for cancellations made 14+ days in advance.
- Partial refunds for cancellations made 7-14 days in advance.
- No refunds for cancellations made within 7 days of the rental start date.
13. Are there any mileage restrictions on the bikes?
No, all our rentals include unlimited mileage, so you can explore as much of New Zealand as you like.
14. Can I carry a passenger?
Our bikes are designed for two-up riding, and passengers are welcome. Please ensure your passenger is comfortable with motorcycling and follows all safety guidelines.
15. What kind of insurance is provided?
All rentals include comprehensive insurance. There is an excess fee for any damages, which can be reduced by purchasing optional insurance coverage.
16. Can I rent additional accessories like GPS or panniers?
Yes, we offer additional accessories, including:
- GPS units.
- Panniers and top boxes.
- Phone holders.
17. Are there restrictions on where I can ride?
To ensure your safety, we do not allow bikes on unsealed or off-road tracks. Riding on designated scenic routes and paved roads is highly encouraged.
18. What documents must I bring when picking up the bike?
You’ll need the following:
- A valid motorcycle license from your home country.
- A credit card for the security deposit.
- Your booking confirmation (digital or printed).